How long will it take for my order to be approved?

Digital Forix processes all orders within 24 hours.

Where can I update my contact and billing information?

You can view and update your profile information by logging on to the account management portal at https://manage.digitalforix.com/. Your login name for the account management portal is your four digit customer ID with Digital Forix. This number appears as first four digits of your Digital Forix monthly invoice.

How do I change my domain’s MX record?

To change the MX record for your domain, you would need to either log on to the control panel provided by your domain name registrar or web host and update the MX records as they are provided in the Digital Forix Welcome Email. Alternatively, you can contact your domain administrator and provide them the information you have received in Digital Forix Welcome Email.

 

Once you have updated the MX record, you can use websites like www.mxtoolbox.com to verify the changes you have made.

Once my order is approved, how quickly can I start using Forix SpamFilter service?

When your order processing is complete, you will receive a Welcome Email from Digital Forix with detailed instructions on how to get started with the services. We offer a simple one step setup that can be completed in as little as 5 minutes.

Do I need to sign a long term contract?

No, you do not need to sign and long term contract with Digital Forix. We only offer month-on-month pricing plan.

How do I cancel Forix SpamFilter service?

You can cancel Digital Forix SpamFilter service anytime by either calling us at +1-630-723-5509 or by submitting a support ticket by logging on to our support portal https://manage.digitalforix.com/. You need to request cancellation at least one week before your monthly renewal date. All cancellations are processed effective following monthly renewal date. Please ensure you have updated the MX records to the new email host before your cancellation date.

Will I lose any emails during transition to Forix SpamFilter?

Digital Forix setup does not require you to change your email service provider or install any program on your mail server or desktop. You will not lose any emails in the setup and transition process.

For How long do you save quarantined emails?

We save all quarantined emails for 15 days. After 15 days all quarantined messages are purged and no longer accessible.

How do I stop receiving quarantine reports?

You may change the frequency at which quarantine reports are sent, or disable this option, in the Configuration section of the Management Center.

How do I release a message?

Click on the arrow icon located on the same line as the message to release it. This can be done either in the quarantine report or within the Management Center.

Where can I log on to submit a support request?

You can submit a support request at https://manage.digitalforix.com/. Your login name for the account management portal is your four digit customer ID with Digital Forix. This number appears as first four digits of your Digital Forix monthly invoice.

Where can I see my quarantined emails?

To check your quarantined emails, please log on to https://quarantine.digitalforix.com/. Please use your email address and password as your login credentials.

Where can I get my username and password to access my quarantine box?

For any given address filtered by SpamFilter, your user name and password are the same as those used for your e-mail account in your standard e-mail software.

I have released a message but it still listed in the quarantined queue. Is this normal?

A released message is kept in the quarantine in case you need to release it again in the future. It is displayed in italics to indicate that it has been released.

Why did the Digital Forix SpamFilter quarantine a message that I was supposed to receive?

Such a situation may occur if the message was relayed by a mail server that may temporarily have a compromised reputation, caused for example by spammers that use it as a spam relay. Alternatively, a specific, unusual format of the message may have triggered an anti-spam rule. It does not mean that SpamFilter has malfunctioned, but simply that the system acts cautiously when encountering unusual characteristics of an e-mail message that cannot be correctly interpreted by a simple scan of the message contents.

What is a warn list and how do I edit it?

What is a white list and how do I edit it?

• A list of e-mail addresses that are fully trustworthy. Messages sent from white list addresses will never be blocked by SpamFilter.
• Here are some examples of valid white list entries:
• *@somedomain.com
• username@somedomain.com
• username*@*.somedomain.com

What is MX record?

MX Record is short for Mail Exchange Record. This is an entry in the Domain Name database that lists the mail server that is responsible for accepting email messages on behalf of your domain name.

Why are some junk mails still making to my mailbox?

Some spam messages manage to slip through the filter because none of the mathematical analyses carried out at the time were able to differentiate it from legitimate e-mail. In borderline situations, SpamFilter chooses to deliver the message to your mailbox, since it is better to receive spam on an exceptional basis than to miss a potentially important message.

Where can I find definitions for words that are commonly used on Digital Forix SpamFilter?

Definitions of the most commonly used words.

Authentication
A process that verifies that the true identity of a person matches the identity claimed by this person. Successful authentication in SpamFilter is necessary for a user to access his or her quarantine.

Dangerous content
Suspicious content found in a message that has been filtered out as a preventive measure by your ISP or e-mail administrator.

False negative
Spam that has not been identified as such by the SpamFilter filter. All false negatives should be reported to the Analysis Centerto take corrective action.

False positive
A legitimate message considered as spam by SpamFilter. All false positives should be reported via a filter adjustment request.

Filter rule
A mathematical and statistical analysis of specific characteristics of a message in order to determine whether it should be considered as spam.

ISP
Internet Service Provider, a company providing access to the Internet and offering e-mail services.

Management Center
A user interface where you can inspect incoming quarantined messages and configure different SpamFilter options.

Quarantine
An isolated area outside of your mailbox for storing messages identified as spam.

Quarantine report
An automatically generated periodic report which lists all blocked messages and which provides tools to inspect their content and to release quarantined messages if necessary.

RBL
Realtime Blackhole List. RBLs maintain lists of servers in real time known to send spam. Using RBLs is very simple in principle: If an incoming message is sent by an RBL-listed server it is considered a priori as spam. The difficulty in using RBLs is the need to continuously verify that they are reliable.

Releasing a message
User action that releases a quarantined message so that it can reach the recipient's mailbox.

Retention period
Period of time during which a quarantined message may be consulted. When the retention period expires, the message is automatically deleted.

Score
A quarantine indicator that offers a weighted, numerical estimation that a message is spam or not.

SMTP
Simple Mail Transfer Protocol. A protocol used to send electronic mail.

Spam
An electronic message that is unwanted by the recipient, but without any dangerous content. Also called "junk mail".

Spoofing
E-mail address spoofing is a spammer's strategy where the sender of a message is forged in an attempt to disguise spam as a legitimate message from another sender.

Virus
An intrusive software entity, sometimes included as an attachment to a message, which may alter the integrity of your computer.

Warn list
A list of e-mail addresses that are trustworthy and should not generate spam. You will receive a warning if a message sent from a warn list address is blocked by SpamFilter.

White list
A list of e-mail addresses that are fully trustworthy. Messages sent from white list addresses will never be blocked by SpamFilter.